MAJOR improvements are being made at a Cardigan nursing home that was the subject of a damning report following an inspection at the end of last year.

A follow-up unannounced inspection by the Care Inspectorate Wales (CIW) has found that while problems still exist at Bridell Manor Care Home, near Penybryn on the A478, “people are no longer considered at risk of harm” as found previously.

Bridell Manor, which is run by Buckinghamshire-based Ashberry Healthcare Limited, provides nursing and personal care for up to 37 people over 65 years living with dementia or mental infirmity.

A series of urgent non-compliance notices had been issued against the home and its performance is being closely monitored by the CIW, local health board and local authorities.

Ashberry Healthcare Limited sincerely apologised to residents and their relatives for the shortcomings highlighted during the December 2018 inspection and vowed to take action to put things right.

In its latest findings, the CIW, an independent social care watchdog, highlighted the progress being made but also areas that still needed improving.

Staffing levels have been increased, training programmes implemented and work has been carried out on both the fabric of the building and equipment.

“Staff morale was much improved. Staff we spoke with described the atmosphere as “much improved, I am happy to come to work now, everyone is working as a team. We consider measures are being implemented to ensure improvements for people’s wellbeing,” said the report.

“People are supported by a team of dedicated care workers. People can be assured measures are ongoing to improve to care outcomes. A clinical lead has been appointed to drive forward improved outcomes for people living at Bridell.

“However, further improvements are required to ensure complex care needs are anticipated and addressed in a timely manner. Continued work is required to ensure the delivery of person centred care.

“Steps are being taken to ensure people are able to enjoy the facilities the home can offer. The provider has addressed the potential hazards identified at the previous inspection.

"Management oversight of the home has improved but further improvements are required. Quality assurance systems require improvement. Staff told us they were happy with the support they receive from management but regular formal support and supervision was only just beginning.

“Supervision and support for nursing staff needs to be robust. The leadership and management are demonstrating a commitment to improve the service and to develop a supported and committed staff team.

“It is clear that whilst steps are being made to secure improvements to ensure positive outcomes for people living at the home, further work is required."